Terms and Conditions
Berry Vintage wants your special day to go off without a hitch and we will work diligently to ensure a flawless occasion on your part. If, however certain events beyond our control should prevent us from meeting our high standards, Berry vintage Wedding and Event hire will be held blameless. We nevertheless, will do everything in our power to rectify the situation that is outside our normal control.
A non-refundable deposit of 20% of the total cost is payable on booking to secure your date
Full balance is due no later than 2 weeks of the event
Quotes are valid for 14 days
Set up/packdown hours are between 8am -5pm. Late or very early set ups will incur a $100 fee
Ceremony set ups are set up an hour before and packed up once the ceremony is over - unless otherwise arranged (3 hour hire)
A distance of no more than 25 metres from carpark to set up location must be allocated. long distances, or difficult access must be discussed early in planning so that appropriate timings and plans can be implemented. Failure to bring such issues to our attention will incur fees.
Parking for a long van and trailer must be allocated.
Collection day are THURSDAYS between 8-4pm. Returns are MONDAYS between 8-4pm
Time of agreed collection and return MUST be adhered to. Failure to meet the agreed time will result in a $50 rescheduling fee.
Collection is from our Depot at 3/42 Aerodrome Rd Caboolture
Items must be returned in same condition as they were sent out clean, dry, wrapped and undamaged. The transport boxes are also part of the hire and must be returned clean, dry and undamaged.
Customers must have a suitable size vehicle to collect items, their own straps and ample padding must be used to secure the items. Failure to provide adequate transport on pick up will be refused and will incur a rescheduling fee of $50.
All hired items must be collected in the one allocated pick up time - multiple trips picking up items will not be permitted unless prior arranged and fees will be discussed.
The customers who collect the items must be capable of lifting and packing their order into their vehicle and take full responsibility for the safe transport of the items.
We will refuse collection if we feel that any of the above conditions are not met.
In the event of cancellation of the booking cancellation charges are as follows:
Cancellation must be in writing
If cancellation occurs more than 28 days of the event, we will charge a cancellation fee of 20% of the cost of the event hire
If cancellation occurs 28 days or less of the event, we reserve the right to charge a cancellation fee equal to 50% of the total cost.
If the cancellation is less than 14 days of the event, we do not offer a refund
If cancellation of individual items occurs within 3 months of event date, we offer a 50% refund
If cancellation of individual items occurs less than 30 days of an event we do not offer a refund
No cash refunds are given to unwanted items
A REFUNDABLE bond will be required two weeks prior to the event to account for any loss or damage during the event. This bond will be returned in full after the event if no breakage, loss or damage has occurred. However, if items are returned unclean, broken or substantially damaged, the hirer will forfeit the bond to the owner. Berry Vintage reserves the right to bill the client if substantial loss or damage occurs above the bond reserve.
Refund of the bond is solely at the owner’s discretion. Refund of the bond will be by direct bank deposit within 14 days of the function.
All items are to be returned clean and dry unless otherwise arranged
Unused hired items cannot be refunded
Breakages and damage
At Berry Vintage Wedding and Event Hire, we understand that some breakages can be unavoidable and reasonable damage (such as a cup) or wear and tear will not incur a fee. However, any discrepancy, breakage, loss or damage MUST be brought to our attention upon conclusion of the event, it is the hirer’s responsibility to check ALL of the equipment upon receipt. All equipment is thoroughly checked, counted, and cleaned prior to delivery or collection from our premises.
Any discrepancies or dissatisfaction must be brought to our attention in person or in writing no later than 24 hours of the event
Equipment and decorations remain the property of the owner Renee and Daniel Berry, Berry Vintage Wedding and Event Hire PTY LTD. All items/hired goods are to be used for their designed purpose only. Berry Vintage accepts no responsibility or liability for damage to property or persons from the use of the hired equipment and items once they have left our place of business.
The hirer acknowledges that they are aware of the proper use for which the goods are designed, have inspected the goods, and agree that the goods are in clean condition, good working order and fit for the purpose of the event. Please note that our items are regularly hired and may not be in perfect condition.
If upon collection, the goods are found to be unclean, damaged or missing, not in the same condition as delivered/set up, or not in working order, the hirer shall pay the owner the full expense and costs incurred in order to return the goods to clean working condition or full replacement costs where repair is not possible.
Notice for linen hire (including cushions, mats throws), damage to linen includes but is not limited to – mildew, tears, cuts, burns – sparkler splatters, candle wax, cigarettes, writing or pen marks
A reasonable distance between parking and place of set up MUST be arranged PRIOR to the hire team arriving. Charges may apply and will need to be discussed if reasonable access is not available for set up at the venue site and a large space to park our trailer and van is not available
Cushions, throw rugs, dreamcatchers and flower boards MUST NOT be left outside overnight if the hirer agrees for the times to be collected the following day, after the party the items must be stored in a clean, dry undercover location.
In the event of rain – all our items must be moved undercover.
Our Hours of operation are from Monday – Sunday 8 -5pm. If items are to be picked up outside of these hours, a fee will apply.
If for any reason items need to be restyled due to weather or other unforeseen events – Berry Vintage reserve the right to charge a fee for extra styling/time.
In the event of bad weather we will do our very best to accomodate. However if it is too windy for the arbours or any risk of damage to our items we reserve the right to refuse using them in unsafe circumstances.
A back up wet weather plan MUST be organised well in advance. If Berry Vintage feel, it is too much risk of our items getting wet or damaged we have the right to refused setting them up until an alternative dry location can be arranged.
Unused items due to weather will not be refunded
In the event of wet weather - wet weather plans must be in place prior to Berry Vintage setting up. eg. If the outdoor ceremony has been decided on it is prohibited to relocated without Berry Vintage authority.
Berry Vintage will not relocated items once they are set up if you change your mind
Our vintage lounges must be returned in the same condition as hired.
DRINKS and FOOD and SMOKING are prohibited on the lounges at any time. The lounges are to be used for photo props only. These lounges are very expensive, and any damage during the hire, will be the full responsibility of the hirer. They must be stored under cover overnight.
Our peacock chairs are very expensive and delicate. Strictly One person per chair. The arms of the chairs are not designed to bare weight. In the event that the chairs need to be moved, they are to be carried by the spine. Our Double peacock chair is for Ceremony use only. It must not be moved by anyone other than a staff member at Berry Vintage. Garlands/flowers are prohibited from being strapped to the chairs unless discussed and done so by a Berry Vintage team member.
Our garlands may vary in length and thickness and design, they are all handmade and one of a kind.
Garlands MUST NOT be used near any FLAMES. Where garlands are used real candles are prohibited however LED candles can be used as a replacement. As the garlands are made out of synthetic material they can easily catch on fire which can cause damage to the venue, a person or melt our garlands.
Vintage mats, throws and cushions
Smoking is prohibited under our teepee on the vintage mats and throws. And damage due to spills and burns will need to be fully paid for. Mats are not to be used on wet ground or in wet weather. Only the Allocated Dance mats, may be used as a dance floor. Sparklers are prohibited near the mats.
Our gold and rose gold cutlery is not to be used in the dishwasher
Our wax LED candles, Must not be stored and exposed to full sun as they will melt and lose their shape. They must be stored in a cool dry location. Wax candles used under clear marquees must not be put out until dusk and stored away after event.
Our arbours MUST be pegged into the ground at all times when assemble. Arbours cannot be moved once secured. If you require an arbour to be moved it must be prior arranged with Berry Vintage. Many of our arbours are heavy and delicate and are not to be moved by unauthorised personal under any circumstance.
Our hardwood trestle tables must be transported using padding. Tables are to be returned clean, wax, stain and dent free.
TERMS & CONDITIONS
Copyright 2017 Berry Vintage Terms & Conditions
“Company” means Berry Vintage; tipi hire company “Delivery Date”, “Deposit”, “Equipment”, “Client”, “Price”, “Site” and “Use Period” shall have the meanings as set out in the Quotation. “Period of Hire” means the period from the Delivery Date until the Equipment has been dismantled and removed from the Site.
“Quotation” means the quotation sent by the Company to the Client as set out overleaf. These conditions shall apply to all orders and contracts for the supply of Equipment in the AUSTRALIA by the Company or it’s authorised agents and if there any qualifications or variations to these conditions it is important for the avoidance of doubt that such variations should be in writing.
All orders for goods shall be deemed to be an offer by the Client to hire goods in accordance with these conditions and the Quotation.
The Company Undertakes
1. to deliver the Equipment on the Delivery Date and to proceed to erect it for the use on or before the commencement of the Use Period except that if the Equipment is tables, chairs and forms the Company’s obligation is limited to delivery only.
2. to dismantle and remove the Equipment from the Site as soon as reasonably practicable after the Use Period.
The Client Undertakes
1. to pay the Deposit and to pay the balance in accordance with the Quotation.
2. to provide the Company a reasonable period of time before the Delivery Date with an accurate plan of the Site showing all relevant services and any apparent obstacles which may affect the erection of the Equipment and the position on the Site in which the Equipment is to be erected and to advise the Company of any alterations in the Site of which it is aware that may take place after the date that the plan was provided
3. to give notice to or obtain any necessary permits from local authorities and / or the Site owners prior to erection.
4. not to enter the Equipment while it is being erected by the Company.
5. to keep any part of the Equipment that is a framed structure or a tent completely closed and secure and in particular any door in place and fastened when not in use.
6. The Client shall be responsible for and indemnify the Company against any loss or damage to all hired equipment whatsoever the cause.
7. The Client must provide to the Company proof of having arranged insurance in their name for their hired equipment at least seven days prior to the delivery date of the equipment.
8. Upon payment of the ‘Damage Waiver Fee’ referred to on the quotation then the above clauses 6 & 7 will not apply. Please note the Client will remain responsible for the first £500 loss or damage and will indemnify the Company against any loss of or damage to all Hired equipment resulting from their negligence or legal liability.
9. not to use any lighting, heating, cooking or other gas or electrical appliances of any kind without the previous consent in writing of the Company.
10. not to tamper with the structure or any part of the Equipment and in particular not to affix or suspend from the Equipment any item whatsoever without the Company’s prior written consent and where feasible the Company providing guidance on safe methods to do so.
1. The Company will use its best endeavours to supply the Client with the Equipment ordered but where this is not possible the Company will notify the Client as soon as possible of any alterations to the design and specifications of the Equipment and where the alteration is fundamental the Client may terminate this Contract and any Deposit paid will be refunded.
2. The price is based on the assumption that the Client provides a firm and level site of turf (or some other material not impervious to stakes and able to absorb rainwater) and is served by a firm access road adjacent to the Site with adequate hard-standing for commercial vehicles. The Site should also be free from flooding, trees and overhead obstructions. If this is not case or if the Client wishes the Company to erect the Equipment in a different position on the Site to the one indicated by the Client to the Company at the time of the Quotation there may be appropriate cost increases (relative to the Company’s published price list) owing to per hourly increased labour. Understandings
1. The Price does not include making good any repairs to the Site unless caused by the negligence of the Company’s servants, agents or contractors. Copyright 2017 Berry Vintage Events
Exclusion of Liability
1. The Company will make every effort to complete the erection of the Equipment on or before the commencement of the Use Period, provided that the Client has complied with the undertakings set out above. If the Equipment is not erected before the commencement of the Use Period the Client shall have the right to withdraw and the Company shall return all monies paid. If the Equipment is not erected because of delays due to weather or other circumstances beyond it’s reasonable control the Company shall not be liable to pay further compensation to the Client.
A bond of 5% of the hire is required 2 weeks before your booking date and will be refunded after. Event insurance through your own insurance provider is strongly recommended to cover loss or accidental damage.